Payment Policy

At Liyuo ("we," "us," "our"), we strive to provide a secure and straightforward payment experience for your glasses case purchases. This Payment Policy outlines our accepted payment method, order initiation options (Add to cart/Buy it now), security measures, and related terms. By placing an order on our website (www.liyuo.com), you agree to the terms below.

1. Accepted Payment Method

We only accept PayPal as the sole payment method for all orders. This includes:
  • PayPal Balance
  • Credit/debit cards linked to your PayPal account (e.g., Visa, Mastercard, American Express)
  • Bank accounts linked to your PayPal account
No other payment methods (e.g., direct credit card payments, Apple Pay, Google Pay) are currently supported.

2. Order Initiation & Payment Process

We offer two ways to start your purchase—both lead to PayPal for payment completion:
A. Add to Cart (For Multiple Items)
  1. Add Items: Click "Add to Cart" on the product page of each glasses case you want to purchase. You can add multiple items to your cart.
  1. View Cart & Checkout: Click the cart icon (usually at the top of the website) to review your selected items (quantities, prices). Click "Proceed to Checkout" when ready.

B. Pay with PayPal (For Single Item, Direct Purchase)
Click “Pay with PayPal” on the product page of the glasses case you wish to purchase—this skips the cart and takes you directly to the PayPal checkout interface.

On the PayPal page, log in or checkout as guest, review your order and shipping address, then complete the payment. Once payment is authorized, you’ll be redirected back to our website and receive an order confirmation email to your PayPal email address.

C. Common Payment Steps (After Checkout)
  1. Redirect to PayPal: Regardless of "Add to Cart" or "Buy it Now," you will be redirected to PayPal’s secure platform to complete payment.
  1. Account Verification: Log in to your existing PayPal account (or create a new one if you don’t have an account) to verify your payment details.
  1. Payment Confirmation: Once you confirm the payment on PayPal, you will be redirected back to our website. We will send an order confirmation email (to the email address linked to your PayPal account) within 1–2 business days to confirm successful payment and order placement.
  1. Order Processing: Your order will begin processing only after we receive payment confirmation from PayPal. Processing times are outlined in our Shipping Policy (typically 1–2 business days).

3. Payment Security

  • PayPal’s Secure Platform: All payment transactions are processed on PayPal’s encrypted servers, not on our website. PayPal adheres to global security standards (e.g., Payment Card Industry Data Security Standard - PCI DSS) to protect your payment information (e.g., credit card details, bank info) from unauthorized access.
  • No Data Storage: We never collect, store, or access your PayPal account credentials, credit card numbers, or bank details. All sensitive payment data is managed exclusively by PayPal.

4. Payment Issues & Disputes

  • Failed Payments: If your PayPal payment fails (e.g., insufficient funds, account verification issues), your order will not be processed. We will notify you via email to resolve the issue—you may need to reinitiate payment (via "Add to Cart" or "Buy it Now" again) through PayPal or contact PayPal support for assistance.
  • Disputes & Chargebacks: For payment-related disputes (e.g., unauthorized transactions, duplicate charges), please contact PayPal directly through your PayPal account. PayPal’s Purchase Protection program applies to eligible orders, and we will cooperate with PayPal to resolve disputes in accordance with their policies and our Return & Exchange Policy.

5. Refunds & Cancellations

  • Refunds: All refunds for eligible returns (as per our Return & Exchange Policy) will be issued exclusively to your original PayPal account. Refunds typically take 3–5 business days to appear in your PayPal balance (processing time may vary by PayPal).
  • Order Cancellations:
  • If you cancel before payment confirmation (whether initiated via "Add to Cart" or "Buy it Now"), no charges will be applied.
  • If payment has already been confirmed, cancellations are subject to our Return & Exchange Policy, and refunds will be processed via PayPal as outlined above.

6. Contact Us

For questions about "Add to Cart"/"Buy it Now" functions, PayPal transactions, or order status, please contact our support team at:
  • Email: service@liyuo.com